Return Policy


Who can and how to activate the return

The right of return is regulated in accordance with the law if the customer-consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or makes the purchase by indicating a VAT number in the order form) has the right to return the purchase contract for any reason.

To exercise this right, the customer must contact the customer service of through one of the contact methods communicated on this page.

Method of return

The right of return is in any case subject to the following conditions (Article 67 of the Consumer Code):

If the goods have been delivered, the consumer is required to return them or make them available to the professional or the person designated by him, according to the methods and times established by the contract.

The deadline for returning the goods cannot in any case be less than fourteen working days starting from the date of receipt of the goods. For the purposes of the expiry of the term, the goods are considered returned when they are delivered to the accepting post office or to the shipper.

For contracts concerning the sale of goods, if the goods have been delivered, the substantial integrity of the goods to be returned is an essential condition for exercising the right of return. In any case, it is sufficient that the goods are returned in a normal state of conservation, as they have been kept and possibly used with the use of normal diligence

The only costs payable by the consumer for exercising the right of return pursuant to this article are the direct costs of returning the goods to the sender, where expressly provided for in the contract.

All items purchased at can be returned and replaced with other items of the same amount within 10 days from the date of purchase.

When the right of return expires (Article 55 of the Consumer Code)

The right of return provided for in articles 64 and following, as well as articles 52 and 53 and paragraph 1 of article 54 does not apply:

to contracts for the supply of foodstuffs, drinks or other household goods for current consumption supplied to the consumer's home, place of residence or place of work, by distributors who make frequent and regular rounds;

to contracts for the supply of services relating to accommodation, transport, catering, leisure, when, upon conclusion of the contract, the professional undertakes to provide such services on a specific date or in a pre-established period.

Unless otherwise agreed between the parties, the consumer cannot exercise the right of withdrawal provided for in articles 64 and following in the cases:

of supply of services whose execution has begun, with the agreement of the consumer, before the expiry of the term established by article 64, paragraph 1;

the supply of goods or services whose price is linked to fluctuations in financial market rates that the professional is unable to control;

for the supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or are likely to deteriorate or expire rapidly;

the supply of sealed audiovisual products or computer software, opened by the consumer;

supply of newspapers, periodicals and magazines;

of betting and lottery services.