In this section you can find answers to frequently asked questions regarding the online purchase of pods, capsules and coffee machines on our e-commerce site.
Our company is always looking for new agents. If you are interested in joining the Caffè Borbone team, send your application to the
following email address
No, coffee is a naturally gluten-free food.
You can send us your application as soon as a position is available on our LinkedIn page, or send a speculative application by
filling in the "Work with us" section at the bottom of our website. Please note that our switchboard does not handle speculative
applications.
In order not to miss any of our initiatives and stay up to date on all things Caffè Borbone, we recommend subscribing to our
newsletter: you will receive news, projects, offers and insights straight to your inbox.
You can buy our products directly from our website, where you will have access to 100% dedicated customer support, as well as the
guarantee of always finding original and available products.
You can easily track the shipment of your order at the following link: Track my order, simply enter the order number (you can easily find it in the
order confirmation email) and the email address you used to place the order. If you did not receive the order confirmation email,
please check in the SPAM folder.
Of course! You can track the shipment of your order at the following link: Track my order, simply enter the order number (you can easily find it in the order confirmation email) and the email address you used to place the order. If you did not receive the order confirmation email, please check in the SPAM folder.
Your email is probably in the Spam folder; we recommend checking it regularly before contacting us.
We will ship your order within 1/2 working days; if you want to stay updated on your order, we recommend using the following link.
Please note that, delivery to Greece and Great Britain may take about 10/12 working days.
Shipping costs €6. However, shipping is free for orders of €40 or more within Italy or €55 or more for international orders. During
checkout, you will see a summary of the total cost, including shipping costs, based on your destination.
Shipping does not include scheduled delivery. Couriers usually deliver from Monday to Friday, between 8:30 am and 6:30 pm. You can
indicate delivery preferences in the order notes, such as "morning delivery", "afternoon delivery" or "delivery by..." or
"after...". However, these preferences must cover time slots of at least 3 hours and will be passed on to the courier, but they are
not guaranteed, at least for the first delivery attempt. Very specific requests such as “delivery between 12:15 and 1:00 pm” or
“during lunch break” are generally not accepted by couriers.
Yes, we ship internationally to different European countries. We currently deliver to: Austria, Belgium, Denmark, Germany, Greece
(excluding the islands), Ireland, Luxembourg, the Netherlands, Poland, Portugal, the United Kingdom, the Czech Republic, Romania,
Slovakia, Slovenia and Spain (excluding the islands). Please note that, delivery to Greece and Great Britain may take about 10/12
working days.
Delays may occasionally occur due to courier-related logistical reasons, which are beyond our control. We encourage you to track the
status of you shipment using the following link: Track my order(simply enter the order number, which can be easily found in the order confirmation
email, and the email address used to place the order. If you did not receive the order confirmation email, please check in the SPAM
folder). For real-time updates or to arrange a new delivery, we recommend contacting the courier indicated in your tracking details.
If you need further assistance, we will be happy to help.
No problem if you are not home when the delivery arrives. The courier will not send the package back: instead, they will leave a
delivery attempt notice with all the useful information. The delivery will be automatically rescheduled for the next working day,
based on the courier's schedule. Alternatively, you can contact the branch indicated on the notice directly to arrange a new
delivery date and time that is more convenient for you.
Of course, it is possible to change the shipping address. Simply fill out the form in the Support section of our website, selecting
"Change or cancel order" as the reason for your request, and indicate the new address. We will update the data as soon as possible.
Of course! At checkout, you will find is an address field: click on “new address” to enter and select a new destination. The new
address entered will be saved in the profile and it will be available for future orders.
The email is sent when the order is processed. However, the tracking information is only visible after the courier has issued the tracking code, which usually happens after 9pm on the shipping day.
Caffè Borbone is known for its premium quality and the careful selection of coffee beans sourced from the best plantations. We use
an artisanal roasting process to obtain a rich and aromatic coffee, with a variety of blends to suit every taste, from the strongest
to the most delicate.
Coffee is known for its stimulating properties thanks to its caffeine content, which helps increase alertness and concentration. In
addition to this, coffee contains antioxidants that can help improve cardiovascular health and reduce the risk of neurodegenerative
diseases. However, it is important to consume it in moderation.
Yes, there is a big difference between the two. Arabica coffee has a more delicate, sweeter and more aromatic flavour, with a lower
caffeine content than Robusta, which has a stronger, more bitter flavour and a higher caffeine content. Many of our blends combine
both varieties for a balanced and rich coffee.
The decaffeination process of our coffee takes place through a steam treatment, followed by the extraction of caffeine using a pure
solvent, specifically ethyl acetate, a non-toxic processing aid that is naturally found in coffee. This process is carried out and
certified by the leading European company specialising in decaffeination, thus guaranteeing quality and safety.
All our capsules are gluten-free, with the exception of the barley capsules. As for pods, our five classic coffee blends are
gluten-free. However, other beverages may contain traces of gluten.
With regard to your request, we inform you that the “nobile”, “suprema” and “decisa” blends are available exclusively through
large-scale retailers, such as supermarkets and selected stores. In our online shop you will find our blends divided by colour; you
can learn more about each blend and its characteristics at the following link:
Caffè Borbone blends are designed to suit different tastes and preferences. Each blend varies in intensity, aroma and type of
roasting. For example, the Miscela Nera is bold and intense, while the Miscela Oro has a more delicate and aromatic flavour. You can
choose the blend you like best based on your personal preference for a stronger or milder coffee.
Caffè Borbone offers a variety of formats to fit different coffee machines. You will find capsules compatible with Nespresso,
Lavazza A Modo Mio, Dolce Gusto and paper pods. If you have a different machine, please check the compatibility information on our
website.
To ensure your coffee retains maximum aroma and freshness, it is important to store it in a cool, dry place, away from direct light
and moisture. The sealed packs keep the coffee fresher for longer, so it is advisable to consume the product by the expiry date
indicated.
Caffè Borbone is a natural product and contains no additives, preservatives or sugars. However, it is always recommended to check
the label of each product to make sure that there are no ingredients that could cause intolerances. Compatibility
Our compostable ESE pods are compatible with machines that use 44 mm diameter single-dose pods. They are not compatible with capsule
machines or machines that require 38 mm ESE pods. The pods we sell in our online shop are also compatible with the MOKA CIAO
machine.
Caffè Borbone produces capsules compatible with the following systems: Nespresso (home use) Lavazza a Modo Mio Lavazza Espresso
Point Bialetti (home use) Nescafé Dolce Gusto Caffitaly System In addition to this, at the bottom of each page you will find a list
of compatible machines for each system.
Yes, the capsules compatible with Bialetti systems are also compatible with Bialetti Gioia. These capsules contain an aluminium
lining inside, which makes them compatible with this system.
No, the capsules compatible with Nespresso systems are not compatible with the Nespresso Vertuo machine.
No, the capsules compatible with Lavazza a Modo Mio systems are not compatible with the Lavazza Firma machine.
Caffè Borbone produces single-dose ESE pods with a diameter of 38 mm, but they are not available in our online shop. Subscriptions
We accept several secure payment methods, including: Credit and debit cards: Visa, MasterCard, American Express PayPal Bank transfer
Cash on delivery: only available in Italy, for orders over €40 and up to a maximum of €1000 Apple Pay Scalapay: for instalment
payments Sofort: available only for international orders
Yes, all payments are secure. We use a certified payment platform that guarantees the protection of your personal and banking data.
Your credit card details are encrypted and are never stored in our systems.
Currently, we offer instalment payment options through selected payment methods, such as Scalapay. You can choose this option during
checkout, if available, and select your preferred payment plan.
Once an order is completed, you cannot change the payment method. However, if you need assistance, you can contact our customer
service using our dedicated form at the following link:Contact Usbefore the order is shipped, and we will find a solution for you.
Currently, it is not possible to combine multiple payment methods for a single order. Please choose a single payment method to
complete your purchase.
If you completed the payment but did not receive the order confirmation via email, please check your spam folder first. If you can't
find it, please contact our customer service using the dedicated form at the following link:Contact Us. Be sure to include your order
details, and we will resolve the issue as quickly as possible.
Yes, you can pay with prepaid or rechargeable credit cards, as long as they are accepted by the payment circuits (Visa, MasterCard,
American Express). If your card is enabled for online payments, you can use it to complete your purchase.
A payment may be declined for a variety of reasons, including: The credit or debit card is not enabled for online payments There are
insufficient funds on the card The payment system has detected a problem with the data entered We recommend checking with your bank
or payment provider for more details and trying again with a different payment method.
If you made a mistake during the payment process and wish to cancel it, please contact our customer service as soon as possible
using the dedicated form at the following link:Contact Us. Be sure to include your order details, and we will resolve the issue as quickly as
possible. If the order has not been shipped yet, we will try to cancel it. If your order is already being shipped, you can use the
available return options.
If the payment was declined but your card has no issues, there may have been an error in the authorisation process. We recommend
that you: Check that the card details were entered correctly. Make sure the card limit has not been exceeded. Check with your bank
that there are no restrictions on online payments. If the problem persists, please contact our customer support for assistance using
the dedicated form at the following link:Contact Us . Be sure to include your order details, and we will resolve the issue as quickly as
possible.
If you wish to cancel an order, please contact our customer service as soon as possible using the dedicated form at the following
link:Contact Us. Be sure to provide all order details. If the order has not yet been shipped but has already been charged, we will proceed
with an immediate refund. If the order has already been shipped, we will guide you through the return and refund process.
We only accept payments in euros (€). If you are placing an order from a country other than Italy, please note that your bank or
payment provider may charge currency exchange fees, depending on your card or account.
If you choose to pay by bank transfer, you will receive a summary of the order and the bank details necessary to complete the
payment. These details will be emailed to you immediately after you complete your order. When making a bank transfer, please include
your order number in the payment reference field. This will help us identify your payment quickly and process your order without
delay. Your order will only be processed once we receive payment confirmation.
Unfortunately, it is not possible to change an order; it can be cancelled if it has not yet been prepared for shipping. We suggest
you fill out the appropriate form at this link:Contact Us, entering your contact information and adding as the reason for your request: "Change
or cancel order". We will process your request as soon as possible.
We can cancel the order if it has not yet been prepared for shipping, otherwise we will proceed with a return and simultaneous
refund. We suggest you fill out the appropriate form at this link:Contact Us, entering your contact information and adding as the reason for
your request: "Change or cancel order". We will process your request as soon as possible.
We are very sorry for the inconvenience. You can fill in the appropriate form at this link:Contact Us, entering your contact information and
adding as the reason for your request: "Missing products", we will be happy to help you.
If your order has not yet been processed we will change it accordingly; if it has already been prepared for shipping, we will
arrange a return and exchange. Please fill out the appropriate form at this link:Contact Us, entering your contact information and adding as
the reason for your request: "Product exchange". We will process your request as soon as possible.
In the order summary/payment summary section, you will find a box that says "I WOULD LIKE A COMMERCIAL INVOICE"; tick the box and
enter your billing information by clicking on: "add billing information" and enter the required fields (VAT number; Company name;
certified email address; interchange system).
At the end of the purchase process, a confirmation screen will appear automatically with the positive outcome and the code of your
order. In any case, if the order was successful, you will also find it in the "Your Orders" section. Simply log in and click on the
profile icon (or go to the "My profile" section) to view all your purchases.
If your payment was processed correctly, the order will immediately go to the preparation phase. The order status will change from
“pending” to “shipped” within the next few hours. You can track the status of your order at the following link:Contact Us. Remember that the
tracking information is only visible after the courier has issued the tracking code, which usually happens after 9pm on the shipping
day.
Once an order is completed, you cannot change the payment method. However, if you need assistance, you can contact our customer
service using our dedicated form at the following link:Contact Us before the order is shipped, and we will find a solution for you.
Of course, you can complete the order as a "guest"; however, we recommend registering on the site so that you can monitor all your
orders in your personal area. In addition to this, if you purchase products from our website regularly, we suggest subscribing to
our newsletter and joining our loyalty program to stay up to date on new products and have access to discounts and fantastic
rewards.
We suggest you fill out the appropriate form at this link:Contact Us, entering your contact information and adding as the reason for your
request: "Change or cancel order". We will process your request as soon as possible.
To modify an order that has already been submitted, we suggest you fill out the appropriate form at this link:Contact Us, entering your contact
information and adding as the reason for your request: "Change or cancel order". We will process your request as soon as possible.
Loyalty
Absolutely! Our pods can be disposed of in organic waste, while their wrapper can be recycled with paper. You can find all the
details in the "Sustainability" section of our website.
Before disposing of your compatible capsules, check the material they are made of (plastic or aluminium), and remember to remove the
coffee inside first!
Compostable capsules compatible with the Lavazza a Modo Mio system are made of a special biopolymer with high biodegradability and a
filter paper top: you can dispose of them in the organic waste!
All our outer boxes are recyclable as paper. Both the paper and cardboard we use to produce our packaging are FSC certified,
ensuring that at least 70% of the materials come from responsibly managed forests or recycled materials!
At Caffè Borbone, we are constantly committed to making our sustainability efforts real and tangible. Our coffee is an example of
circular economy. At our Caivano plant, the roasting department processes around 30,000 tonnes of raw coffee every year. But our
commitment goes beyond the mere production of coffee for consumption. From raw coffee, we recover valuable by-products such as
silverskin, the thin layer that covers the bean, and undersized coffee particles. These materials are used to produce compost and
fertiliser, thus helping to reduce environmental impact. In addition to this, the jute bags used to transport coffee are sold and
reused in agriculture for mulching, promoting sustainable practices throughout the supply chain. Our commitment to a greener future
is embedded in every aspect of our production.
In 2022, we launched two major projects: MWANYI is a five-year project aimed at developing agricultural skills and creating
financial inclusion pathways for young people and women in Uganda. Caffè del Birbantello is a project that was originally launched
in Naples and has since expanded nationwide. In collaboration with local NGOs, the initiative aims to combat social exclusion,
marginalisation and vulnerability among young people. You can find out more about these initiatives in the “Sustainability” section
of our website.
This year, over 100,000 international EcoVadis experts have decided to award us the Gold Medal, with a score of 78/100; this places
Caffè Borbone in the 98th percentile, meaning that we are among the top 2% of all companies evaluated by EcoVadis over the past 12
months.
We have obtained the compostability certificate issued by the CIC (Consorzio Italiano Compostatori - Italian Composting Consortium),
which confirms that our products are completely suitable for disposal in the organic waste bin, thus contributing to separate
collection and environmental protection. We have also obtained the ISO 14001:2015 certification, which certifies our commitment to
sustainable environmental management. This certification recognises our environmental management system, aimed at reducing the
environmental impact of our activities and promoting eco-friendly practices at all stages of our production process. Additional
information
The prices of our products are clearly shown on each product page. You will find detailed information about the cost of each item.
You will also see the final price during the checkout process, before confirming your order.
Yes, all prices shown on our website include VAT, so there are no additional costs at the time of payment.
Yes! We periodically offer discounts, promotions and special offers. We recommend signing up for our newsletter to receive
information on exclusive promotions and discounts reserved for our customers
For wholesale orders or business orders, please contact us directly using our dedicated form at the following link:Contact Us. Please select
"Contact the company for information not related to the official shop" as the contact option. Our team will be happy to discuss
customised offers based on your wholesale purchasing needs.
Yes, product prices may vary based on seasonal promotions, cost updates, or other adjustments. We recommend checking our website
regularly to stay up to date on any changes. Payments
No, shipping costs are not included in the product price. Shipping costs €6. However, shipping is free for orders of €40 or more
within Italy or €55 or more for international orders. During checkout, you will see a summary of the total cost, including shipping
costs, based on your destination.
The prices you find on our official website may differ from those of other sales channels or retailers. We recommend purchasing
directly from our website to take advantage of our exclusive offers, as well as our customised and dedicated customer service. How
can I get a refund if I purchased a product at the wrong price? If you purchased a product at the wrong price, please contact us
immediately. Our support team will review the situation and assist you with the refund or replacement if necessary.
If you purchased a product at the wrong price, please contact us immediately. Our support team will review the situation and assist
you with the refund or replacement if necessary.
If you notice a price change after placing an order, please contact our customer service as soon as possible. We will do our best to
resolve the situation and possibly proceed with a refund or change the order.
In general, you can only use one discount code per order. However, some promotions or coupons may allow use in combination with
other offers, depending on the specific conditions of each coupon. We recommend that you check the terms of use of each discount
code you are about to use.
Currently, the models available are:
● DiDi
● Frog Revolution
● Frog Revolution Vapor
● Baby Frog
You can check their updated availability directly here: Caffè Borbone machines
No, the coffee machines marketed under our brand are not produced directly by Caffè Borbone. Production is entrusted to Didiesse
Srl, a company specialised in the production of coffee machines, with whom we collaborate to guarantee quality and reliability.
Yes, all machines are covered by a 2-year warranty for manufacturing defects. Damage caused by improper use or incorrect maintenance
is not covered.
To request assistance for your machine, use our dedicated contact form at the following link:Contact Us. Be sure to select the
"Machine Assistance" option in the contact information to ensure timely support.
Contact the manufacturer Didiesse Srl at the toll-free number 800 217 661.
Unfortunately not. Due to Brexit-related complications, we do not sell coffee machines in the UK.
Yes, it is possible to return the machine within 14 days of purchase, as long as the product is intact and in its original
condition. Contact us using the following form:Contact Us. Be sure to select the "Machine Assistance" option in the contact
information to ensure timely support
Follow the manual included in the package. Before use, run a cleaning cycle with water only. Then insert a pod and start brewing.
Check that it is properly plugged in and press the ON button. If it doesn't work, try unplugging and plugging it back in. If the
problem persists, contact us using our
dedicated form at the following link:Contact Us. Be sure to select the "Machine Assistance" option in the contact information to ensure
timely support.
Check that:
● The tank is full
● The pod is inserted correctly
There may be anobstruction: try a thorough cleaning
Regularly remove used pods, empty and rinse the tank. Perform descaling once a month, or every 3-4 months if you use bottled water
with low mineral content.
No problem! Don't force it. Dispense water for about 3 seconds: the pod will detach easily.
Every 6 months or about every 1000 coffees .
Signs of wear are: water leakage or very wet pod tab.
The pod may not have been inserted correctly.
Make sure it is properly centred and correctly resting on the steel disc.
Yes! It is simply in standby mode to save energy. Press and hold the brew button for 3 seconds to reactivate it.
Not recommended. Risk of scratching the clear plastic.
Use a soft sponge and a gentle descaling product.
● Check that the extraction chamber is tightly closed
● Check the condition of the upper gasket
If worn, it must be replaced.
No, at the moment we only offer machines compatible with 44mm ESE pods
