Privacy policy

Privacy Policy
(Art. 13 EU Regulation no. 679 of 27 April 2016 on the protection of personal data "GDPR")

Data Controller

Caffè Borbone srl
Zona ASI Localita' Pascarola, SNC - 80023, Caivano (NA) - Italy
VAT IT07097160639

Contacts for the exercise of rights

+39 081 18920046, privacy@caffeborbone.it, privacy.caffeborbone@pec.it

Data Protection Officer (DPO)

dpo@caffeborbone.it - Innhova by R.M.

Categories of data subjects

Recipients of communications for direct marketing, Newsletter subscribers, Website browsers, Customers acquired, Persons involved in treasury activities, Persons involved in the management of goods, eCommerce subscribers, Members of the "Caffe Borbone Club" loyalty programme, Buyers on the e-Commerce site, eCommerce site subscribers, Partners subject to billing, Persons involved in privacy processes, Defaulting subjects, Persons in litigation, Subjects undergoing anti-fraud analysis.

For what purposes do we process your data?

The Data Controller will process your data for the following purposes and according to the relevant legal bases:

  • navigation and technical operation of the website;
  • registration on the site and management of the user account (subject to consent);
  • purchase of products and services through e-commerce, order management, payments, invoicing and shipping;
  • management of subscriptions and loyalty programs;
  • customer service, management of complaints and returns;
  • sending commercial and promotional communications, where authorised;
  • administrative, tax and accounting obligations;
  • regulatory requirements;
  • use of cookies and tracking tools, according to the preferences expressed (see Cookie Policy).

Legal basis

The treatments are based, as appropriate, on:

  • consent of the data subjects (registration on the site, marketing, non-technical cookies);
  • execution of a contract or pre-contractual measures (purchases and services);
  • compliance with legal obligations;
  • legitimate interest of the Data Controller (site security, soft spam).

Categories of data processed

Identification and contact data, registration and access data, navigation data and cookies, data relating to purchases and payments, preferences and information relating to the use of online services.

There are recipients or any categories of recipients

Your personal data may be sent, to carry out legal obligations, because they are essential for the purposes pursued, to Authorised Data Processors, Data Processors and Sub-processors, Autonomous Controllers, Autonomous Data Controllers.

Do we transfer your data to third countries or international organisations?

Your personal data may be sent, to carry out legal obligations, because they are essential for the purposes pursued, to:

  • United States of America – Adequacy decisions: EU-US Data Privacy Framework (10 July 2023)
  • Germany – Adequate guarantees: Binding corporate rules SalesForce Inc., approved by the French data protection authority ("CNIL"). Adequacy decisions: Country subject to EU Regulation 679/2016

How long do we retain your data?

The data is stored:

  • for a period not exceeding that necessary to pursue the purposes for which they are collected and, in any case, in compliance with the storage terms provided for by the applicable legislation and detailed in the complete information or until the termination of the purposes for which they were collected;
  • until revocation of consent by the data subject (in the case of processing based on explicit consent).

What are your rights?

As a data subject, you have the right to request access, rectification, erasure, restriction, objection and portability of your personal data.

To exercise these rights, you must send a request to the email address privacy@caffeborbone.it, taking care to explicitly indicate in the message the list of rights you intend to assert.

We also remind you that you can withdraw your consent at any time and that you have the right to lodge a complaint with the supervisory authority of your State of residence.

Necessary and optional data

The provision of the necessary data to the services is mandatory; failure to provide it may make it impossible to provide the requested services. The provision for marketing and newsletter purposes is optional.

Automated decision making

There is no automated decision-making.

Reference to the second level information

This summary information is provided in accordance with the principle of transparency and does not replace the complete information. For details of the processing, specific legal bases, storage times, recipients and use of cookies, please refer to the second level information on the processing of personal data of Caffè Borbone S.r.l., available on the website or upon request to the contacts indicated above and, in any case, available at the following address: https://sites.google.com/caffeborbone.it/gdpr-en/documents/policies/privacy-policy/full.

The compostable pods for infusions and instant beverages, the 44 mm ESE coffee pods, and the compostable coffee capsules* are industrially compostable and CIC® certified.

*Nespresso ®, *Nescafé ® *Dolce Gusto ®  and Nespresso ® Professional are registered names by Societè des Produits Nestlè ® S.A. Caffè Borbone Srl is an independent producer not connected to the Societè des Produits Nestlè ® S.A. The compatibility of these capsules are for the functional use with home coffee machines by Nespresso ® - Nescafé ® Dolce Gusto ® and Nespresso ® Professional brands.

** The compatibility of Caffè Borbone capsules aims to allow their use with Nespresso ® – Nescafé ® Dolce Gusto ® home coffee machines.

*Lavazza ®, *A Modo Mio ®, *Lavazza A Modo Mio ®, *Espresso Point ® and *Lavazza Espresso Point ® *Lavazza Blue® and *Lavazza Black®  are brands owned by Luigi Lavazza S.p.A. ®. Caffè Borbone Srl is an independent producer not connected to Luigi Lavazza S.p.A. ®. The compatibility of these capsules are for the functional use with home coffee machines by Lavazza ® Espresso Point ® - Lavazza ® A Modo Mio ® *Lavazza Black® and *Lavazza®* Blue®* brands.

* Bialetti® is a registered trademark of Bialetti Industrie S.p.A.. Caffè Borbone S.r.l. is an independent producer and is not connected with Bialetti Industrie S.p.A.. Caffè Borbone capsules are functionally compatible for use with Bialetti® machines.

**The coffee machines are used only as an example, to show the compatibility of the capsules produced by Caffè Borbone. All trademarks and brands mentioned for this purpose belong to their legitimate owners and have been used for explanatory purposes only.