Cookie Policy
This Cookie Policy describes the types of cookies and tracking tools used by the website www.caffeborbone.com (hereinafter the "Site"), their purposes, their duration, and how the user can manage or revoke their consent. This document is drafted in accordance with Articles 6, 7, and 13 of Regulation (EU) 2016/679 ("GDPR"), Article 122 of Legislative Decree 196/2003 ("Privacy Code"), Directive 2002/58/EC ("ePrivacy"), and the Guidelines on the use of cookies and other tracking tools issued by the Italian Data Protection Authority on June 10, 2021.
1. Data Controller
The Data Controller for the data collected through cookies is: Caffè Borbone S.r.l.
● Registered Office: Zona ASI, Loc. Pascarola snc – 80023 Caivano (NA), Italy
● Naples Business Register: no. 567049
● VAT / Tax ID: 07097160639
● Email: privacy@caffeborbone.it
● PEC: privacy.caffeborbone@pec.it
● Website: www.caffeborbone.com
● Data Protection Officer (DPO): dpo@caffeborbone.it
For any request regarding the processing of personal data or the exercise of rights provided by Articles 15-22 of the GDPR, the user may contact the Controller or the DPO at the addresses indicated above. For information on the processing of personal data for purposes other than cookies, please refer to the general Privacy Policy.
2. What are cookies and tracking tools?
Cookies are small text files that the websites visited send to the user's device (computer, tablet, smartphone), where they are stored to be retransmitted to the same sites upon the next visit. In addition to cookies, the Site may use other identifiers or tracking tools (e.g., pixels, tags, SDKs, local storage technologies) that allow for the collection or storage of information on the user's device.
3. Classification by installer
● First-party cookies: installed directly by the Site operator.
● Third-party cookies: installed by entities other than the Site operator (e.g., Google, TikTok, Criteo), acting as autonomous controllers or processors.
4. Classification by purpose
● Technical / necessary cookies: essential for the functioning of the Site and the use of requested services. They do not require user consent (Article 122 of the Privacy Code).
● Functional cookies: improve the user experience by enabling additional functions (customer support chat, wishlists, loyalty programs). If not strictly necessary, they are subject to consent.
● Analytical / statistical cookies: collect aggregate information on how users use the Site. They require consent, except in cases of first-party analytics with anonymized IP addresses equivalent to technical cookies.
● Marketing / profiling cookies: track navigation to create user profiles and show personalized advertisements, even on other sites. They always require prior consent.
5. Legal basis for processing
● For technical and necessary cookies, the legal basis is the Controller's legitimate interest (Art. 6.1.f GDPR) in providing the service requested by the user, as well as compliance with a legal obligation (Art. 6.1.c GDPR).
● For functional, analytical, and marketing cookies, the legal basis is the user's consent (Art. 6.1.a GDPR), which is free, specific, informed, and revocable at any time.
6. Consent Management
Upon the first access to the Site, a banner (cookie banner) is displayed, managed through the iubenda Cookie Solution platform, which allows the user to accept all cookies, reject unnecessary ones, or customize choices.
The user can modify or revoke their consent at any time by clicking on the link "Review your cookie choices" located in the footer of every page of the Site.
7. List of cookies used
7.1 Technical and necessary cookies (do not require consent)
| Name | Provider | Purpose | Duration |
| cart_currency | Caffè Borbone / Shopify | Selected currency for the cart | Session / 2 weeks |
| localization | Caffè Borbone / Shopify | Country/language preference | 1 year |
| shopify_client_id | Shopify | Technical client identifier | Persistent |
| _secure_session_id | Shopify | User session management | Session / 1 year |
| _iub_cs-77863493 | iubenda | Cookie consent preferences | 1 year |
| _tracking_consent | Shopify | Tracking consent preferences | 1 year |
7.2 Cart and checkout cookies (Shopify)
| Name | Provider | Purpose | Duration |
| _shopify_essential | Shopify | Essential checkout functionality | Session / 1 year |
| keep_alive | Shopify | Maintains the active session | 30 minutes |
| checkout_session_token | Shopify | Ongoing checkout status | Session |
| _landing_page | Shopify | Landing page (attribution) | 2 weeks |
7.3 Functional cookies (require consent)
| Name | Provider | Purpose | Duration |
| GW_TOKEN | Growave | Loyalty program and wishlist | Session / 1 year |
| Chat cookies | Gorgias | Customer support / live chat | Persistent |
| Subscription cookies | Recharge | Recurring purchases | Session |
7.4 Analytical / statistical cookies (require consent)
| Name | Provider | Purpose | Duration |
| _ga | Google Analytics 4 | Distinguishes unique users | 2 years |
| _ga_* | Google Analytics 4 | GA4 session state | 2 years |
| _shopify_s | Shopify | Internal session analytics | 30 minutes |
7.5 Marketing / profiling cookies (require consent)
| Name | Provider | Purpose | Duration |
| _gcl_au | Google Ads | Measures ad conversions | 3 months |
| _ttp | TikTok | TikTok Pixel: retargeting | 13 months |
| cto_bundle | Criteo | Personalized retargeting | 13 months |
| __kla_id | Klaviyo | Personalized email/SMS marketing | 2 years |
8. Third-party cookies and data transfers
Some tools are provided by third parties who may transfer data to non-EU countries (e.g., USA) based on Standard Contractual Clauses (SCCs) or the EU-U.S. Data Privacy Framework.
● Google: Privacy Policy
● TikTok: Privacy Policy
● Shopify: Privacy Policy
9. Managing cookies via the browser
Users can disable cookies via browser settings:
● Safari
10. Data Subject Rights
The user may exercise their rights of access, rectification, erasure, restriction, objection, and portability by writing to: privacy@caffeborbone.it or by contacting the DPO: dpo@caffeborbone.it.
Last update: 31/07/2026